Shipping policy

LXB Sports — Shipping Policy

Last updated: 2026 June 17

1. Order Processing

Orders are typically processed within 1-2 business days of being placed, excluding weekends and statutory holidays. You will receive a confirmation email once your order has shipped, including tracking information where available.

2. Shipping Rates and Free Shipping Threshold

We offer free standard shipping on all orders within Canada with a subtotal of $100 CAD or more, before taxes and before any discounts or promotional codes are applied.

Orders with a subtotal below $100 CAD will incur a shipping fee calculated at checkout based on package weight, dimensions, and delivery destination.

3. Estimated Delivery Times

Delivery estimates begin from the date of shipment, not the date of order, and are business days only (Monday–Friday, excluding statutory holidays).

 

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including but not limited to carrier delays, weather, customs processing, or remote delivery locations.

4. International / Cross-Border Shipments (United States)

For orders shipped to the United States, the customer is responsible for any applicable customs duties, taxes, brokerage fees, or other charges levied by the destination country. These charges are not included in the order total or shipping cost and are collected by the carrier or customs authority at the time of delivery. LXB Sports has no control over these fees and cannot predict their amount.

5. Shipping Restrictions

We currently ship only to addresses within Canada and the United States. We are unable to ship to P.O. boxes, freight forwarders, or addresses outside these regions at this time.

6. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. If after 48 hours you still don't see an update, please email us at support

7. Lost, Delayed, or Damaged Shipments

LXB Sports is not responsible for delays caused by the shipping carrier, customs authorities, or events outside our reasonable control. If your order is lost or arrives damaged, please contact us at support@lxbsports.com within 7 days of the estimated delivery date so we can assist in resolving the issue with the carrier.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. LXB Sports is not liable for orders delayed, misdelivered, or lost due to incorrect address information provided by the customer.

9. Changes to This Policy

LXB Sports reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be reflected on this page with an updated "Last updated" date.

10. Contact Us

For questions about your order or this policy, contact us at:
support@lxbsports.com
+1 416-799-6178