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Frequently asked questions
Where do you ship to?
We currently ship orders within Canada. If you are located in the United States or elsewhere, please contact us at info@lxbsports.com
How much does shipping cost?
We offer free standard shipping on all orders within Canada with a subtotal of $100 CAD or more, before taxes and before any discounts or promotional codes are applied.
When will I get my order?
Orders are typically processed within 1-2 business days of being placed, excluding weekends and statutory holidays. You will receive a confirmation email once your order has shipped, including tracking information where available.
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@lxbsports.com. Please note that returns will need to be sent to the following address: Unit 29 & 30, 7725 Birchmount Road, Markham ON L3R 9X3.